WashConnect

IntroductionThis document explains how to configure and use the Family Club Plan feature in WashConnect which can provide discounted clubs when several members are grouped together. This will be used as an incentive for friends and families to create membership groups to receive price discounts, ...

When should the Clubs Visit Exceeded Profile be set up? If your site sells Clubs with a limited number of redeemable club washes per club duration period, and if the club member uses the maximum number of washes before the end of the club duration period, the car wash can offer these club members...

Club Autobilling SettingThe initial autobilling schedule is determined by the Club Billing Day that is set within each club service setting. To check or change this setting:Log in to the Corporate level of WashConnect.Select Clubs > Club Services.Create or edit a Club Service.Scroll down to the C...

Contents: Club Service Autobilling Day Options Attempts to Rebill Declined Customers Renewal Date settings on site Club Services Billing Day Options: When setting up a club service, WashConnect offers three different Billing Day options. This setting affects when a new club member will be autobi...

Active Club members can choose a car wash service with every visit. The redemption process depends on the device used and its available detection methods. Overview: ICS Payment Terminal Club Redemption Point of Sale Club Redemption ICS Payment Terminal Club RedemptionICS Payment Terminals (Auto S...

These instructions are intended to be performed when WashConnect is running on a Point of Sale device with a Card Reader attached. Open WashConnect, in Region(s) select local site, and then click the Log In button.NOTE: When logged in at the Corporate location, the entire Corporate structure wil...

WashConnect’s User function allows you to create employee accounts for use in WashConnect. Please follow this guide for creating and managing your users. Overview Manage Users Overview Search for User(s) Manage Users Tools Creating a New User Assigning Wage(s) Assigning Finger Prints *optional* ...

WashConnect allows you to block specific license plates which will prevent these problematic plates from signing up for club promotions &/or renewing their existing club membership.This guide applies to sites that have WashConnect version 1.8.2.18 or later. Overview: Security Role Assignment Ass...

This guide will show how to create a new wash service Sales Item from tunnel controller to point of sale software. This guide will assume we are creating a Wash Service for sale at an Auto Sentry & Point of Sale kiosk. Please note that step 4 and 5 will be dedicated to the Auto Sentry Terminal an...

This guide will show how to look up the various types of historical information related to a specific customer with the intention of assisting with resolving customer related questions. Overview:  Manage Customer Screen Overview View Customer Purchase History View Customer Statistics View Custom...

Chemical that is used on site can be tracked and managed within WashConnect, following these steps. Overview: Add Vendor at Corporate Add Wash Solution at the local Site level Add a Chemical Product at the local Site level Create and Receive a Purchase Order at the local Site level Add and Read ...

About the POS Profile: POS Profiles are used to determine which Sales Items will be available on the Touch POS or Presell retail profiles. Profiles can be displayed on the Touch POS or Presell based on the times configured for the profile's schedule and will automatically adjust the Sales Items t...

NOTE: Do not confuse these instructions with the Schedule Club Changes. Select Customers > Manage Customers.The Manage Customers tab appears. Search for and locate a club member. Click to select or highlight the Club Customer. Click the Edit Vehicle button. In the Expiration Date box, click...

Overview:  Help – What can I do here View the Revenue Journal Entry Report Revenue Journal Entry Report Descriptions Help – What can I do here?  Managers:  View income from each profit center and compare them between your other car wash locations.  View the Revenue Journal...

Club Sell Styles provide different options for when and how your Club Services are offered to customers at your payment terminals. This choice can be made for a single lane or an entire site, depending on your site's needs.  None Club Sell Style Explanation: When the None Clubs Sell Style is sele...

If you need to set or change the credit surcharge on credit card sales for your site, follow these instructions: Log in to WashConnect at the local site. Select System Setup > Devices > Settings. In the Device Type box, select Global. In the Device Name box, select the name of your site, or Corp...

It's possible to schedule a customer's Club Membership to change to a different club. A built-in feature is available for the User to change a customer's club membership with the privilege granted to do so.   NOTE: Please do not confuse these instructions with Edit Customer's Club Membership Bill...

Providing the Terms and Conditions screens to prospective club customers allows you to clearly state the details and notices that are essential for a club member to understand. Using this feature is not mandatory, but it is highly advised in order to ensure you have well informed customers who ar...

Please see the following instructions for how to manipulate vehicles within the Stack Management section of WashConnect, you can tap on the screen or click with your mouse. Tap on the vehicle we want to move. Tap Move Front to move the vehicle forward one place in line. Tap Move Back to move ...

This guide applies to existing sites that are also Rinsed Customers that need to add club options for Rinsed offerings. Overview Prerequisites External POS Profiles Prerequisites Before this can be setup, the site will need to work with Rinsed and ICS to setup the back end of the software. Addi...

WashConnect’s Utilities menu allows you to add site utility bills to track electrical, water and other expenses. Wash operators can enter bills, and the system will calculate the cost of the utility bill per car washed as well as the usage per car (example: kilowatt/hour, gallons, cubic feet, etc...

There are several digital Promotions within WashConnect that track customer purchases in order to offer special pricing/discounts. Use of this will require a means to identify customers before a purchase is made. Depemnding on the equipment at your car wash, this can be through an employee at a P...

WashConnect’s Alert Service can be used to automatically notify personnel about issues on ICS Software, Payment Terminals, Point of Sales, Signs and Tunnel Controllers by email. This document will cover how to enable Alerts in WashConnect, along with some recommended alerts that should be conside...

This guide will assume we are performing a refund for a non-cash transaction. This will outline how to locate a CTN number on a customers receipt or through WashConnect. Overview Refunds at POS on Site Refunds at Corporate Refunds at POS on Site If Refunding at Point of Sale with Open Shift Scr...

Profit Centers are used to organize our income into various categories in order to maximize our understanding of which revenue streams are the most profitable. You can create or modify these profit centers in WashConnect at any time by following these steps. This guide applies to Sites that would...

This guide applies to Sites that want to sell Club Membership (Club Services) at an employee attended Point of Sale.   I. New Club Member at the Touch POS This step will need to be performed from the local site level of WashConnect. At WashConnect, log in to the local site. Select TouchPOS > Ope...

This guide is for wash Sites that want to set up selling Club Membership or Club Services at an Unattended Payment Terminal. I. New Club Member at the Payment Terminal When a customer pulls up to the Auto Sentry, a short video can explain how the club works. This feature is dependent on the Club...

WashConnect’s Discount Coupon codes allow you to offer a four-digit code that can be reused to grant discounts or alternate wash options.Who needs to reference this guide?Existing sites that want to offer a repeatable discount without creating unique wash codes for each use.Example: Site wants a ...

WashConnect allows site owners and operators the ability to create wash tickets that can be redeemed at a later date and time. From a reporting perspective, the value of these tickets are shown at the time of ticket generation and then paid for when redeemed. WashConnect calls this process Ticket...

ICS Payment Terminals allow us to quickly manage the physical cash through the Service Unit Screen. Overview: Prerequisites Setup a PIN for User Get Privilege to Security Roles Accessing Service Unit Screen Logging in to the Service Unit Screen Service Unit Screen Actions Add Remove Verify...