Active Club members can choose a car wash service with every visit. The redemption process depends on the device used and its available detection methods.
Overview:
ICS Payment Terminal Club Redemption
ICS Payment Terminals (Auto Sentry, etc.) allow club members to redeem a wash by detecting their vehicle through LPR, RFID, or the WashNow mobile application, verifying their information with WashConnect to confirm their eligibility and wash level.
After a vehicle is in position at an ICS payment terminal, the ultrasonic sensor signal detects the vehicle and then activates the RFID or LPR scan.
- If a vehicle is not detected, override by simply tapping Detect My Vehicle button on the main menu on the ICS payment terminal.
- If the vehicle is still undetected, swipe an admin/manager card on the card reader, and then enter the RFID/License of the vehicle.
- Please contact ICS Support if you are having to force multiple vehicles.
Point of Sale Club Redemption
The Touch POS allows staff to verify club members and redeem their wash by searching customer information from the Open Shift screen.
- If the site has an RFID or License Plate Reader for the POS, click the RFID button to identify the customer:
-OR- - If the site does has a barcode scanner for the POS, click the RFID button, then scan the barcode of the sticker with a barcode scanner.
-OR- - If your point of sale does NOT have a barcode scanner, click the Edit Customer button to search for the customer by name, license plate, or other identifying information that was already saved to their customer account in WashConnect:
Review of the Club Redemption step-by-step process:
Locate the customer.
The wash will automatically apply the customer's Club Profile wash options.
Add any desired extra services.
Finalize the transaction in the Open Shift screen.
Please contact ICS Technical Support if any assistance is needed:
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