Refund Transactions

This guide will assume we are performing a refund for a non-cash transaction. This will outline how to locate a CTN number on a customers receipt or through WashConnect.

Overview

1. Refunds at POS on Site
2. Refunds at Corporate

Refunds at POS on Site

If Refunding at Point of Sale with Open Shift Screen, follow these steps:

1. Ask for the customers receipt, and locate the CTN number on it.
   • If the customer does not have their receipt or the CTN number cannot be read, proceed to step # 6.
     
     
     
     
2. Open WashConnect, select the site on the region panel, and then log on with your credentials.
3. Select TouchPOS > Open Shift.
4. If the transaction is from the current business day, follow these steps:
   • Click the Void button.
   • Type in the CTN number from the receipt.
   • Confirm the transaction details with the customer.
   • Click the white checkmark on the green button to confirm.
5. If the transaction was from a previous business day, press the Refund button.
6. Select one of the three buttons:
   • Refund with No Receipt
   • Full Refund with Receipt
   • Partial Refund with Receipt

Refunds at Corporate

If Refunds are needed while not physically on site, and the transaction was originally performed with a credit/debit card, we can refund the transaction at Corporate, follow these steps:

1. Open WashConnect, select the Corporate on the region panel, and then log on with your credentials.
2. Select Financial > Register Reports > View Register
3. Load the View Register tab and select the proper shift and date parameters, user must have security rights to View Register.
4. Locate and select the transaction.
5. Click the refund button at the top right of the tab.
6. When the POS (Ticket Generation) tab opens, it will display the transaction in detail.
7. Click the green button and the refund will process using the token from the original transaction.

Please contact ICS Technical Support if any assistance is needed:

800-246-3469

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