Update Customer Card on File in WashConnect

These instructions are intended to be performed when WashConnect is running on a Point of Sale device with a Card Reader attached.

1. Open WashConnect, in Region(s) select local site, and then click the Log In button.
   NOTE: When logged in at the Corporate location, the entire Corporate structure will be available. When logged in at a site level, only that site will be available for selection.
2. Select Customer > Manage Customers.
   
   
   
   
3. In the In Field box, select the search category to search for the customer by selecting Customer, License, RFID, or Active Credit Card. 
   NOTE: If Active Credit Card was selected, only need to search for the last 4-digits of the card number.
4. In the Search box, enter the search criteria selected in step #3, and then click the Search button.
    
5. In the Customer List results, click the customer to select.
6. Click the Edit Customer button.
   
7. Click the green Add Card on File button.
   
   
   
   
   
8. In the Information dialog, answer the question Is credit card present, select Yes.
9. In the Credit Card Zip Code box, type the credit card's billing zip code, and then click the Next button.
10. When prompted, insert the customer's credit card into the card reader.
    IMPORTANT: Customer must have a physical credit card to swipe as manual entry is no longer compliant to PCI requirements.

Please contact ICS Technical Support if any assistance is needed:

800-246-3469