Block Specific Plates in WashConnect

WashConnect allows you to block specific license plates which will prevent these problematic plates from signing up for club promotions &/or renewing their existing club membership.
This guide applies to sites that have WashConnect version 1.8.2.18 or later.

Overview:

1. Security Role Assignment
2. Assigning a Plate as Blocked
3. Blocked Plates Report

Security Role Assignment

In order to access this feature, first enable it through the Security Role section.

1. Log in to the Corporate level of WashConnect.
2. Select Users > SecurityRoles.
3. Click on the name of the role that needs to have this functionality.
4. Click the Edit button.
5. Locate the Block Plate Security Role and click to select the box.
6. Click the Save button to finalize your changes.
   NOTE: you will have to log back into WashConnect to see these changes

Assigning a Plate as Blocked

1. Select Customers > Manage Customers
2. Using the search tools, locate the customer.
3. Click on the customer to select the customer.
4. Click the Edit Vehicle button.

Blocked Plates Report:

After Blocked Plates have been set up, utilize the Blocked Plates Report to view which customers were blocked and by which employee.

1. Log into the Corporate level of WashConnect.
2. Select Clubs > Reports > BlockedPlates.
3. Define the date range we want to focus on by using the “From Date” and “To Date” boxes.
   Optionally: if you know the Name or License plate of the affected customer, you can use the Search box to locate them specifically.
4. Click the View Report button to load a list of blocked plates.
   NOTE: Use the Save or Print icons as needed

Blocked Plates Report field definitions:

Customer Name: the name of the customer, as defined within Manage Customers.
State: The State assigned to the vehicle plate, this should match the actual plate, but may not always due to user error when entering the vehicle information.
Plate: The code assigned to the vehicles plate, this should match the actual plate.
Blocked Date: The date that a WashConnect user clicked the “Block Plate” button for this vehicle.
Blocked By: The User that was logged into WashConnect at the time the block was put into place.

Please contact ICS Technical Support if any assistance is needed:

800-246-3469