Install WashConnect on a Personal Computer

These instructions are for existing sites that already have WashConnect installed on devices at the car wash and want to have WashConnect installed on NON-ICS device (example: business owner's laptop).

WashConnect can be installed on a personal computer that is not an ICS PC in order for an off-site employee to view reports and make changes to pricing and other PLU information.

For clarity, the remainder of this document will refer to the WashConnect that runs on an ICS Touch POS or other device at the car wash as WashConnect; whereas, the instance of WashConnect that runs on your personal computer will be referred to as the WashConnect Container Application.

I. Precautions

A WashConnect Container Application is designed to run on the Windows Operating System, this can be on a Windows PC or an Apple/Linux computer that is running a Virtual Machine of a Windows Operating System. WashConnect Container Applications will ONLY allow a user to log in to the Corporate level.

Before beginning the process, please have access to the computer to install the WashConnect Container Application on and ensure that the computer will not be disconnected from power or network during the installation process.

If this is going to be installed on a company computer (for example, a PC at a car wash’s corporate office) you will need User Account permission from your IT department for this software to be installed, please work with them as needed before contacting ICS.

II. Contacting ICS to Install

• Please contact our ICS Technical Support department at 1-800-246-3469.
  • Alternate options for contacting the support department
• Provide the receptionist with your Site ID.
• Request to have a WashConnect Container Application installed on your Personal PC.
• Give the best contact phone number as a member of our team will call you back in order to start the installation process.
• The technician will be connected to your personal computer while the application is downloaded and installed.
• ICS estimates this procedure taking no longer than 15 minutes, and can vary based on delays caused by things outside of ICS’s control, this includes but is not limited to:
  • • Network speed
    • Wireless signal strength, if on WiFi
    • User account permissions for installing software

After the Container Application has been installed and validated, please log in to the Container Application using the same credentials that you use when logging into WashConnect at the car wash site.

TIP: WashConnect Container Applications can experience issues due to Windows Updates or Antivirus Programs. Please contact ICS Support at any time, if you are experiencing issues with your previously installed WashConnect Container Application.

Please contact ICS Technical Support if any assistance is needed:

800-246-3469