Change Wash Input Device from Stack and Control to Keypad Mode

Stack and Control is a vital component after a vehicle has purchased a wash from an ICS point of sale or payment terminal. If an ICS tunnel controller is unable to get a signal from Stack and Control, it cannot determine which wash service to give to each vehicle in the tunnel, resulting in a severe impact to business.

There are multiple potential causes of this type of issue. Regardless of the cause, you will be able to continue operating with limited functionality by changing a controller setting called Wash Input Device. This will allow you to select the wash service using the 16-digit Entrance Keypad.

In order to enable this setting. You will need to be able to access your controllers settings, this may be on the controller itself or through a computer that is connected to the controller by serial or ethernet cable.

Tunnel Master JR. (TMJ):

Set up the external 16-digit Entrance Keypad

Follow these steps as a work around for when the TMJ is down so that vehicles can still be washed by selecting the wash services on the 16-digit Entrance Keypad:

1. From the front panel of the TMJ, press the Menu button, then on the keypad numbers, press 3 for Wash Configuration, and then press 4 for Wash Settings.
   
2. Using the F2 button to scroll through the settings on the display until you locate the Wash Input Device setting.
3. Set the Wash Input Device Setting to K by using the number 0 on the TMJ keypad.

Stack washes from the 16-digit Entrance Keypad

This is an optional setting that can allow you to stack washes from the 16-digit keypad.

1. On the front panel of the TMJ, using the F1 button, scroll through the Wash Settings to find the Stacking setting, and then set to Y.
2. Now you can directly enter washes from the external 16-digit Entrance Keypad.

Please see the Operating on Keypad mode section for steps on how to run your wash using the Keypad in this mode.

Revert the Entrance keypad's ability to allow wash service selection:  

1. On the front panel of the TMJ, using the F1 button, scroll through the Wash Settings to find the Stacking setting, and set this to N.
2. Continue scrolling through the Wash Settings to find the Wash Input Device setting, set this to C if stacking vehicles from an ICS Device such as a Point of Sale or Entrance Sign.

Tunnel Master WBC Specific:

If using the WBC web portal (IE: 10.0.0.200):

1. Log into the Tunnel Master WBC controller and select Configuration > Tunnel Settings > General.
   
   
   
   
2. In the Wash Input Device box, select Keypad.
3. Click on the available white space to the side of the gate settings in order for the setting change to be finalized.

If changing settings on the WBC itself (IE: Keyboard attached to WBC):

1. Press the Enter key to bring up the log in prompt.
2. Enter your sites log in credentials.
3. Select Configurations >Tunnel Settings > Main Options.
4. In the Wash Input Device setting, select Keypad.
5. Press the Tab key to finalize your changes.

Stack washes from the 16-digit Entrance Keypad

This is an optional setting that can allow you to stack washes from the 16-digit keypad:

If using the WBC web portal (IE: 10.0.0.200):

1. Log into the Tunnel Master wbc controller and navigate to Configuration > Tunnel Settings > General.
2. In the Stacking box, select On.

If changing settings on the WBC itself (IE: Keyboard attached to WBC):

1. 1. Press the Enter key to bring up the log in prompt
   2. Enter your sites log in credentials
   3. Navigate to Configurations >Tunnel Settings > Main Options
   4. Locate the Stack Wash setting
   5. Change this to ON
   6. Press the Tab key to finalize your changes

Now you can directly enter washes from the external 16-digit Entrance Keypad.

Please see the Operating on Keypad mode section for steps on how to run your wash using the Keypad in this mode.

Revert the Entrance keypad's ability to allow wash service selection: 

If using the WBC web portal (10.0.0.200):

1. Log into the Tunnel Master WBC controller and select Configuration > Tunnel Settings > General.
2. In the Stacking box, select Off.
3. In the Wash Input Device box, set this to Stack and Control if we are stacking vehicles from an ICS Device such as a Point of Sale or Entrance Sign.

If changing settings with the Keyboard attached to WBC

1. Log into the Tunnel Master WBC controller, select Configurations >Tunnel Settings > Main Options
2. Change the Stack Wash setting to Off.
3. In the Wash Input Device setting, set this to Stack and Control if we are stacking vehicles from an ICS Device such as a Point of Sale or Entrance Sign.

Operating on Keypad mode:

The process for washing vehicles in Keypad mode will involve choosing the service(s) the customer requested before pressing the roller button to fire the rollers and then send the wash into the tunnel.

For example, if the customer purchased a basic wash (service 1) along with a tire shine upgrade (service 9), the site employee will enter 1, then 9 on the keypad.

If you have the optional Stacking setting enabled, you can load additional vehicles before pressing the roller button in order to account for multiple vehicles. Stacking vehicles with an Entrance Keypad will involve choosing the wash service numbers for the vehicle in stack, before pressing the $ button, which will cause the #1 button to flash, indicating that it has stacked the vehicle in the line or queue

Repeat this process for each subsequent wash in the stack, you can send each vehicle in order by pressing the Roller button. You can view the number of cars in the stack at any time by clicking the AC button on the keypad. Pressing the AC button again will clear all cars from the stack.

NOTE: If the keypad does not have a solid power light, blinking logic and blinking data light, the keypad will be unable to communicate to the tunnel controller.

Please contact ICS Technical Support if any assistance is needed:

800-246-3469