If your Payment Terminal is showing DBC Refresh, do these steps:
Press the Windows key on the keyboard or click the Windows button on the menu.
Click in the Search Windows box.
Type Services.
In the search results, click Services.
Click ICSCoreGateway.
Click the Start text link.
Minimize the Se...
SIO (Serial Input/Output) boards are critical to Payment Terminal operations. This overview will cover the main troubleshooting considerations should you run into issues installing or using these devices.
Overview
SIO Board Troubleshooting Concept
SIO Board Jumpers
SIO Board Lights
SIO Board Wir...
F400 BELT IDENTIFICATION
DESCRIPTION
A BD400TB
transport belt
B AS2BILLD400DETB
denomination transport belt
C BD400PAB
pick assembly belt
D AS2BILLD400DETB
denomination transport belt
E BD400PAB
pick assembly belt
F BD400TB1
transport belt
G BD400TB2
transport belt
H BD400TB...
Screen Does Not Respond Properly to Touch
Ensure Touch Screen is clean and dry
Use non-Ammonia based glass cleaner and a lint free cloth to clean the screen.
Calibrate Touch Screen
Connect a USB keyboard / mouse to an open USB port on the payment terminal motherboard. If there are no open ...
This document provides step-by-step instructions to troubleshoot bill dispenser communication issues.
WARNING: Power down the Auto Sentry by shutting down Windows, turning off the AC power button, and turning off the 10-amp breaker before performing any troubleshooting, unless specified in a ste...