Access Touch Screen Troubleshooting

Screen Does Not Respond Properly to Touch

Ensure Touch Screen is clean and dry

• • Use non-Ammonia based glass cleaner and a lint free cloth to clean the screen.

Calibrate Touch Screen

1. Connect a USB keyboard / mouse to an open USB port on the payment terminal motherboard. If there are no open USB ports, unplug a device other than the touch screen temporarily.
2. Press the Windows key on the keyboard to bring up the Start Menu on the payment terminal.
3. Click on the Control Panel shortcut that is pinned to the start menu.
4. If there is no shortcut, search for Control Panel with the Start Menu active.
   
5. From the Control Panel menu, click to select Tablet PC settings.
   
6. Click Calibrate.
   
7. Starting with the top left corner, touch (not click) each corner of the screen in the calibration utility.
   
8. When prompted to save calibration data, touch or click Yes.
   
9. Touch or click OK to close the Tablet PC settings box.
10. Bring up the Start Menu again, go to Power and click Restart.
    
11. Wait for the payment terminal to reboot, and test the screen.

Screen Does Not Respond to Touch at All

1. Verify the Touch Screen is connected to a known good USB port and reseat connection as needed.
   
2. From the Start Menu, go to Power and select Shut Down.
3. Wait for the display to turn white and then turn off the main power breaker in the payment terminal.
4. Wait 60 seconds and power the payment terminal back up.
5. After the software loads, test the screen. 

Please contact ICS Technical Support if any assistance is needed:

800-246-3469