Replication Troubleshooting Essentials

Replication is a ICS service that runs on the SiteServer PC or Standalone Auto Sentry, if no SiteServer exists. This service allows the copying of data from local server databases to Corporate level databases and vice-versa. When this service fails, you can detect and troubleshoot by following these steps:

Replication Issue Detection

• Detection of Replication issues is straightforward as the resulting symptom will always be report metrics or customer information at local or Corporate that does not match what other levels of WashConnect are showing.
  • The main reports ICS recommends checking are the Vehicle Performance and View Register reports.
  • Open both reports for today on both the Local and Corporate levels of WashConnect
  • Look for discrepancies
    • If unable to get connected to both levels, please contact management for access to these reports or ICS Support for assistance.

Example: Local to Corporate Replication Issue:

• • Local View Register shows 1000 transactions today for this location, Corporate shows less than 1000.

Example: Corporate to Local Replication Issue:

• Corporate VSPR shows 5000 cars washed across all sites, local shows less than 5000 for all sites aside from this location.

There are other symptoms for replication issues to be aware of, such as:

• Club member showing active at 1 location but suspended at all others.
• Customers being charged for memberships but their account still shows suspended at other locations.
• Changes to account, vehicle &/or membership showing differently at one location than others

CAUTION: WashConnect Replication and Reporting Services issues tend to look similar based on the symptom description but will only become clear through the above detection methods.

• Only once you have determined this is a legitimate replication issue and that the issue is from Local to Corporate should you then proceed to troubleshooting. If the issue is from Corporate to Local, you will need to contact ICS Support to resolve this.

Replication Troubleshooting:
Windows/PC checks:

• Check/set Firewall service to on, but ensure Firewall within Windows Settings is turned off for all network types (private/public)
• Confirm Replication Service is turned on at the Server

If these are correct but the issue is still present, you will need to contact ICS Support for further assistance. To ensure ICS is able to efficiently resolve the specific issue at hand, please have the following information ready:

• Date/time issue began
• Affected data

Please contact ICS Technical Support if any assistance is needed:

800-246-3469