Fingerprint Reader Troubleshooting Guide

This document provides step-by-step instructions to troubleshoot fingerprint reader issues.

1. Fingerprint reader identification
   • Digital Persona U.are.U 4500

                                 

         1. Fingerprint recognition troubleshooting

1. • If the reader is having difficulty acquiring a scan of your fingerprint, perform the following.
     • Clean the reader with a piece of adhesive cellophane tape.
       1. Apply the sticky side of the tape on the reader window and peel it away.
     • Under heavy usage, the window coating may turn cloudy from the salt in perspiration which will need to be cleaned with a cloth.
       1. Gently wipe the window with a cloth (not paper) dampened with mild ammonia-based glass cleaner.
     • Ensure you are properly touching the reader.
       1. Place the pad of your finger, not the tip, in the center of the oval window.
       2. Apply gentle, even pressure. 
          • Pressing too hard will distort your fingerprint.
          • Pressing too lightly will not expose a large enough area of your fingerprint.
       3. Do not roll your finger.
       4. Make sure to hold your finger on the reader until you see the reader light blink, then lift your finger.
          • This may take longer if the skin is dry.
     • Attempt to reregister your fingerprint in WashConnect.
2. Fingerprint reader does not function or light up
   • Unplug the reader from the USB port on your computer and plug it into another USB port.
     • If the reader lights up, attempt to use the reader with WashConnect.
     • If the reader does not light up, restart Windows on the computer and see if it works after the restart.
   • If the issue persists or the reader does light up but still doesn’t work with WashConnect, please contact ICS Technical Support at 1-800-246-3469 for further assistance.